Privacy Policy

Artist accounts. When you sign up, we store your name, email, handle, bio, and the OAuth or password credentials you use to sign in. If you connect Stripe, we keep the minimal identifiers needed to route payouts to your account.

Fans and tippers. When someone tips you, pays to queue a song, leaves feedback, or subscribes to show updates, we may collect the name, email, message, or amount they provide on your page. We do not receive card numbers — those go directly to Stripe.

Usage.We log page visits, referrers, and hashed user agents so you can see how many people scanned your QR. We don't build ad profiles.

• Show you tips, requests, and feedback from your crowd.
• Send show update emails to fans who subscribe.
• Route payouts through Stripe and track platform fees.
• Prevent abuse, spam, and fraud.
• Improve the product and debug issues.

We share information with the service providers that make Encore work: Stripe (payments and payouts), Cloudflare (transactional email, hosting, and database), and our other infrastructure providers. Each of them is contractually required to handle your data responsibly.

We do not sell personal information. We may disclose information if legally compelled, or to protect the rights and safety of users.

Artists can update or delete their account from the dashboard or the iOS app. Fans can unsubscribe from an artist's show updates using the one-click link at the bottom of every email, or by visiting the unsubscribe page.

You can request a copy of your data or ask us to delete it from our contact page.

You can delete your Encore account at any time from Settings, on the web dashboard or in the iOS app. Deletion is immediate and permanent. We remove your profile and public page, songs, shows, venues, tips and request history, feedback, subscriber list, and uploaded photos, sign you out on every device, and cancel any Encore Pro subscription. We then send one confirmation email to the address on the account.

Your Stripe payouts account is held by Stripe, not Encore, so deleting your Encore account does not close it. Any remaining balance keeps paying out to your bank, and you can manage or close that account by signing in to Stripe directly.

We keep account data while your account is active. Payment and payout records are retained for as long as tax and accounting laws require. Aggregated, non-identifying analytics may be kept longer.

Encore is not directed to children under 13. If you believe a child has provided us information, contact us and we'll remove it.

If we make material changes to this policy, we'll update the date above and, for account holders, send an email. Your continued use after a change means you accept the new policy.

Questions? Send a note from our contact page.